Shipping & Return
Australia Standard Delivery
Australian Express Delivery
New Zealand Standard Delivery
International Express Delivery
Shipping and delivery information
We ship worldwide by Australia Post. Please note that the indicated delivery time frames are estimates only. These time frames are averages provided by Australia Post and are subject to change. Bonita’s Satin Bonnet is not liable for any shipping delays by Australia Post.
Please allow 7-9 business days for your order to be processed and dispatched (excludes weekends and public holidays).
Australia Post is currently experiencing significant delivery delays across their network due to the impact of the COVID-19 Pandemic.
Standard Delivery Timeframes (within Australia). Please allow at least 5-10 business days and between 3-7 business days for Express Post Delivery.
International Delivery Timeframes: Please allow at least 15 business days, this excludes any time in customs and delays due to reasons out of our control. We thank you for your patience and understanding during these unprecedented times.
*Please note that we have suspended Standard Delivery on all international orders due to the significant delivery delays due to the COVID-19 Pandemic. All international orders are shipped by International Express Post until further notice.
When your order is dispatched, we will send you email confirmation with your parcel tracking number. Please allow 24 hours to track the progress of your order. When your order arrives, it is important that you check the condition and quantity immediately. If your order has been damaged in transit, you must refuse the delivery and immediately notify us so that we may dispatch a replacement quickly to minimise your inconvenience.
**For all international orders shipped outside of Australia, you the buyer are responsible for purchasing products which you are lawfully able to import and for the payment of import duties and taxes of any levied in your country.
Foreign taxes and duties
If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country.
For all international orders shipped outside of Australia, you the buyer are responsible for purchasing products which you are lawfully able to import and for the payment of import duties and taxes of any levied in your country.
Return and exchanges
These provisions apply in the event that you return any goods to us for any reason:
We do not accept returns unless there was a defect in the goods at the time of purchase, or we have agreed in correspondence that you may return them.
The goods must be returned to us as soon as any defect is discovered but no later than 15 days. The goods should be returned with both goods and all packaging as far as possible in their original condition securely wrapped. If the goods is not returned in its original condition, the buyer is responsible for any loss in value.
You must tell us by email message to [firstname.lastname@example.org] that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or reason for return. We will then issue a return note. If you send goods to us without a return note, we may not be able to identify sufficient details to enable us to attend to your complaint.
Please note that custom and personalised orders and items on sale cannot be returned or exchange.